Here at Dynamic Servers Limited, we pride ourselves on our top quality web hosting support and hosting services There are many different ways that you can request support in various different ways. In this blog post, we will go through the different ways that you can use to contact us when you have any issues, or queries about our services. We will also outline the support guarantee that we operate.
Different Channels for Web Hosting Support
We operate across many different channels to offer support. We aim to respond in a timely manner across all of our channels.
Support Ticket System
If you need to submit a support ticket to us you can do so through our client area. Once you have submitted a ticket, our staff will review your case and respond to your question as quick as possible. Replies via support tickets will be sent directly to your inbox and will allow you to respond directly from your email.
If you would like to email us directly, you are free to. Our support agents monitor all email accounts to ensure we never miss a support request. Support will be given entirely over the email conversation but you can call us at any time if you need any additional help.
On our main website, we operate a live chat system. You are more than welcome to request both sales advice and support requests through the live chat system
You are also more than welcome to contact our support teams via phone. If you would like to use this method, please note that we are only available for telephone support between 9 am and 5 pm Monday – Friday.
Our support ticketing system requires you to sign up to our client portal. When signing up, please include your business name. If you are a new customer and have brought our hosting through the website, your services will automatically be shown. If you are a current customer, please advise us when you have signed up to the portal as we will need to manually link up your services.
Our support ticketing system has different categories for support tickets. Please ensure that you select the right section to post your ticket. This will ensure that your ticket is allocated to the right member of our team.
Our Support Guarantee
If you have requested web hosting support from our team, we will aim to respond to your query within one hour of it being submitted. Once we have responded to your query and you require extra assistance we will respond within a reasonable time frame. We will make every effort to ensure that you are back up and running within a reasonable time frame. However, some issues may need some investigation. For example, if you are experiencing an issue with your website and we are not experiencing the same issue as you, we will attempt to replicate the issue you are experiencing to ensure we provide the correct solution.
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Dynamic Servers Limited is a website hosting provider based in Bow, Devon, not far from the regional capital of Exeter. We are aiming to be the UK’s most reliable and greenest hosting company. All of our hosting servers are powered 100% by renewable energy. We are also aiming to be the most responsive website hosting company thanks to our telephone support and online support ticketing systems. If you have any questions about our services, please feel free to contact us.