Do you experience long waiting times for hosting support with your current hosting provider? Do you only have one method of contacting your hosting provider? Here at Dynamic Servers, we provide a fast responding and friendly support department that will help you every step of the way. Alongside this, we also offer various different ways of contacting us. In this blog post, we will outline the different support options that are available and how we aim to help you as quick as we can.
Fast Responding Hosting Support
When you contact our hosting support department, we will respond to your query as soon as we receive it. We aim to get you back up and running within the quickest amount of time possible. We respond across all platforms to ensure that everyone is receiving our outstanding service.
Connect with us in different ways
There are various different methods in which you can contact us. We have a telephone support line and a live chat system, which is available throughout the day. You can also email us using the email form on our contact page. Once you have sent the email a member of our support team, will respond to you as soon as possible. The other method that you can request support is through an E-Ticket. These can be submitted through our online account portal (you will need to sign up for an account to use this method). Once we have received your request, we will keep you updated through the ticket. You don’t need to stay signed in to the website to respond to the ticket. Any response that we provide will also be emailed to the email address on your account. This means that you can reply directly to the email and we will receive your response in the portal.
Just like our uptime guarantee, we have guarantees in place to ensure that everyone receives our top level of service. We guarantee to respond to your support query within one hour of receiving your request*. This ensures that our team can get you back up and running as quick as we can. We value your feedback. If you are happy with the service that you have received, please do let us know. We monitor feedback to ensure that we are giving our clients the best experience possible.
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Dynamic Servers Limited is a website hosting provider based in Bow, Devon, not far from the regional capital of Exeter. We are aiming to be the UK’s most reliable and greenest hosting company. All of our hosting servers are powered 100% by renewable energy. We are also aiming to be the most responsive website hosting company thanks to our telephone support and online support ticketing systems. If you have any questions about our services, please feel free to contact us.