UK Web Hosting Support When You Need It

For businesses needing UK web hosting, Dynamic Servers provides top-notch technical support based right here in the UK. We know how frustrating downtime can be when your website or emails go down - that's why our UK hosting plans come with comprehensive support offerings.

UK Web Hosting Support Levels

We offer two main support tiers for our UK web hosting clients:

High Priority

These are emergencies that completely prevent your business operations, such as your server going offline or a major failure. For these high-priority issues, you'll receive:

• Acknowledgement within 1 hour of our team being alerted
• Updates at least every 90 minutes until resolution
• Continuous effort until your UK hosting service is restored

Medium Priority

For hosting defects or errors that have a workaround, such as non-essential functionality being affected, our response includes:

• Initial response within 90 minutes
• Updates every 2 hours until resolution
• Dedicated work until your UK web hosting is back to 100%

24/7 Monitoring

We provide around-the-clock monitoring for our UK web hosting clients. Issues can crop up at any hour, not just 9-5. That's why we have a team member on call 24/7 to respond to urgent support requests for UK hosted websites and services.

Log a ticket through your client area and you'll receive an initial response for your services within 2 hours until 10pm. After that, we'll make a best effort to resolve your problem, or prioritise it first thing during normal UK business hours.

At Dynamic Servers, we're committed to keeping your website running smoothly with reliable support from a locally-based team. Have any other questions about our UK website hosting? Our friendly experts are just a call or email away.