This acceptable use policy sets out the terms between you and us under which you may use your hosting services. This acceptable use policy applies to web hosting, business hosting, WordPress hosting, reseller hosting, VPS hosting, dedicated server hosting, email hosting and any other related services provided by Dynamic Servers Limited.
Your use of our services means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms and conditions and any other policies that apply to your service.
Dynamic Servers Limited is a company registered in England and Wales. In this policy, “we”, “us” and “our” refer to Dynamic Servers Limited. “You” and “your” refer to the customer, account holder and any authorised user of the services.
1.1. You may use your hosting services only for lawful purposes. You and each authorised user may not use your services:
1.1.1. In any way that breaches any applicable local, national or international law or regulation, including copyright or other intellectual property law.
1.1.2. In any way that is unlawful, fraudulent or otherwise dishonest, or has any unlawful or fraudulent purpose or effect.
1.1.3. To promote any unlawful activity.
1.1.4. For the purpose of harming or attempting to harm minors or any other person in any way.
1.1.5. For using your services in a way intended to harm our network, operations, business, equipment, websites or systems, or the reputation of our company or any other person or entity, including any denial of service and similar attacks.
1.1.6. To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation, including spam. Maintaining an open SMTP relay is also prohibited.
1.1.7. To allow the use of our platform to provide free hosting or free email services to your customers, unless this has been expressly agreed with us in writing.
1.1.8. To simulate communications from us or another service or entity in order to collect identity information, authentication credentials or other information, including phishing.
1.1.9. To knowingly transmit any data, send or upload any material that contains viruses or disabling code including trojan horses, worms, time-bombs, ransomware, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
1.1.10. To represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing.
1.1.11. To gain unauthorised access to or use of any computers, data, systems, accounts or networks of any person.
1.1.12. In any manner which may impair any other person’s use of the services or use of any other services provided by us to any other person.
1.1.13. To attempt to circumvent any password or user authentication methods of any person.
1.1.14. In any manner inconsistent with our agreement or inconsistent with any instructions provided by us from time to time.
2.1. Our shared hosting services are intended to be used to host websites and email.
2.2. We reserve the right to withdraw support, apply restrictions or suspend the service where such plans are:
2.2.1. Used to provide hosting services to third parties, whether you charge them or not, unless you are using an appropriate reseller hosting service.
2.2.2. Used as bulk file, media sharing or streaming services. An example of this would be a collection of bulk files or media being made available to multiple visitors freely or through paid subscription. However, it is permitted to use our hosting service where each collection of data is made available to separate customers, for example a photographer making particular sets of images available to their customers.
2.2.3. Used as storage of bulk files, mail, media, backups or archives for backup or archival reasons.
2.2.4. Used to host personal cloud hosting and office applications such as OwnCloud, NextCloud or similar.
2.2.5. Used as a general file storage system, FTP storage space or public download mirror.
2.2.6. Used to host any service or application which is not suitable for a shared hosting environment.
2.3. We reserve the right to remove backup or archive files that are older than 7 days.
3.1. The purpose of our resource usage limits is to define fair use of shared resources on our hosting network.
3.2. Each cPanel account is allocated a set level of resources for its hosting environment. The majority of users will not reach these limits.
3.3. Each individual cPanel account has allocated limits which may include CPU, memory, disk input/output, PHP processes, concurrent SQL connections, total processes, file count and database size.
3.4. You must not use the services in a way that places an unreasonable or excessive load on our systems or negatively affects other customers.
3.5.1. Accounts should not exceed an average of 1 second of CPU time per query for MySQL queries performed in any given hour.
3.5.2. Databases may not be accessed by externally hosted sites, except for the purpose of administering the database.
3.5.3. Databases may not be shared between accounts.
3.6.1. Any processes attributed to or initiated by your user account must not:
3.6.1.1. Create core dump files.
3.6.1.2. Execute a script or binary that forks in a way that creates a fork bomb or spawns excessive subprocesses.
3.6.1.3. Run in the background without authorisation.
3.6.1.4. Listen to a network port.
3.6.1.5. Open more than 100 files.
3.6.1.6. Open or access a file greater than 2GB in size.
3.7.1. You are not permitted to log into any other server or network from our servers.
3.7.2. You may not use the “find” command recursively on folders that are more than five levels deep.
4.1. You must use email services responsibly and lawfully.
4.2. You and each authorised user may not use your services to send spam, phishing emails, fraudulent emails, deceptive emails, malware, unsolicited bulk messages or any emails that breach applicable data protection, privacy or electronic communications laws.
4.3. Attachments larger than 25MB in size must not be sent by email.
4.4. IMAP and POP email boxes have a maximum size of 4GB each. Old mail must be archived or deleted to remain below this limit.
4.5. Outbound emails should not be sent to more than 50 recipients at any one time. If an email needs to be sent to more than 50 recipients, then a suitable form of mailing list software should be used.
4.6. Mailing list or email marketing emails can be sent to a maximum of 2,000 unique recipients.
4.7. Any emails sent to a mailing list must contain an unsubscribe link to an automated removal system. This system should not be password protected.
4.8. No more than 1,000 emails may be sent per hour.
4.9. We do not permit emails to be sent from bought, rented, scraped or harvested lists. Emails must only be sent to lists that you have collected yourself and where you have the appropriate consent or lawful basis to contact the recipient.
4.10. If you violate this email policy, your account will be subject to investigation and may be suspended or terminated without notice. Any damages may be pursued to the full extent permitted by law.
5.1. Any data, information or communication made on or using the services by any person must conform to appropriate and lawful standards of accuracy, decency and lawfulness, which shall be applied in our discretion, acting reasonably.
5.2. In particular, you warrant and undertake that any data and each such communication shall at all times be:
5.2.1. Submitted lawfully and without infringement of any intellectual property rights of any person.
5.2.2. Free of any virus at the point of entering our systems.
5.2.3. Factually accurate where presented as factual.
5.2.4. Provided with all necessary consents of all relevant third parties.
5.2.5. Not defamatory or likely to give rise to an allegation of defamation.
5.2.6. Not obscene, seditious, vulgar, pornographic, sexually explicit, discriminatory or deceptive.
5.2.7. Not abusive, threatening, offensive, harassing or invasive of privacy.
5.2.8. Not racist, sexist or xenophobic.
5.2.9. Not liable to offend religious sentiments or deeply held beliefs.
5.2.10. Unlikely to cause offence, embarrassment or annoyance to any person.
6.1.1. We do not permit any pornography, including adult-oriented pictures, videos, links to adult sites or sites containing content of a sexually explicit nature.
6.2.1. Hosting accounts are only to be used for the purposes of hosting websites and emails.
6.2.2. Hosting accounts are not to be used to back up content from remote computers, as a general file storage system or as an FTP upload repository.
6.2.3. The storage of audio, music, videos, photos or other downloadable media is not permitted unless these files are being used specifically on your publicly accessible website.
6.2.4. Backup and archive files stored within your hosting account must not be used for long-term storage. We reserve the right to remove backup or archive files that are older than 7 days.
6.3.1. cPanel operates a trash box system. This allows you to restore files which were deleted from the File Manager or recover emails which have been added to the IMAP trash box.
6.3.2. All files and emails in the trash box will count towards your total disk space usage.
6.4.1. We do not permit real-time chat software to be hosted from within your hosting account.
6.4.2. Third-party chat solutions that integrate with your website but are remotely hosted are permitted.
6.5.1. All third-party web applications that you install must be kept up to date.
6.5.2. Failure to keep third-party applications up to date can lead to security vulnerabilities, which can lead to the server being exploited.
6.5.3. It is your responsibility to regularly check for application updates. We recommend checking at least twice a month.
6.5.4. Any applications which are being exploited may be quarantined automatically.
6.5.5. We will contact you to advise you of the situation where reasonably possible, but we reserve the right to take immediate action where required to protect our systems, network or other customers.
6.6.1. The following are strictly prohibited:
6.6.1.1. Banner rotation services and link exchanges.
6.6.1.2. BitTorrent or other peer-to-peer applications, trackers and clients.
6.6.1.3. Offering free or paid image, file, document or data storage.
6.6.1.4. Offering free hosting or email services.
6.6.1.5. Online RPGs or gaming servers.
6.6.1.6. Hate sites or sites that promote hacking, spam, warez content or other illegal activities.
6.6.1.7. Material that infringes any rights, including intellectual property rights, of any third party.
6.6.1.8. Operating a public download mirror.
6.6.1.9. Running a proxy server or anonymiser, either publicly accessible or password protected.
6.6.1.10. Web spiders and indexers.
6.6.1.11. IRC egg drops and related programs.
6.6.1.12. UltimateBBS, Ikonboard, YaBB, YabbSE or similar scripts.
6.6.1.13. Shell, SSH, Telnet scripts and all alternatives.
6.6.1.14. FormMail.pl, formmail.php, formmail.cgi or alternative names for the same script, except the secure version available for installation from the Control Panel.
6.6.1.15. Any script using a large flat file database.
7.1. Restrictions to your service may occur automatically if your hosting service disk usage, resource usage, email usage or other activity grows abnormally quickly or appears to be abusive.
7.2. If this happens, we may apply limits to protect the system from abuse. We will contact you where reasonably possible and work with you to safely resolve the issue.
7.3. Suspension of your services may occur automatically or without prior notice in the following cases:
7.3.1. Payment is overdue. We accept no liability should our inability to take a payment cause an account to become overdue. Please ensure you receive a payment confirmation on the expected date.
7.3.2. Malware or other suspect content has been discovered in your hosting account.
7.3.3. Spam, fraud or phishing email has been sent from your hosting services.
7.3.4. Your website, application or service is being used to attack, exploit or compromise other systems.
7.3.5. Your service is causing harm to our network, systems, business, other customers or reputation.
7.4. Notwithstanding the above, failure to comply with this acceptable use policy constitutes a material breach of the terms upon which you are permitted to use our services, and may result in our taking all or any of the following actions:
7.4.1. Issue of a warning to you.
7.4.2. Issue of a request to remove email, files, scripts, content or other media from your account.
7.4.3. Issue of a request to reduce resource usage or upgrade to a VPS, dedicated server or other suitable solution if your shared hosting account is determined to be over appropriate usage limits.
7.4.4. Immediate, temporary or permanent withdrawal of your right to use our services.
7.4.5. Immediate, temporary or permanent suspension of any service.
7.4.6. Immediate, temporary or permanent removal, disabling or quarantining of any material from our services.
7.4.7. Legal proceedings against you which may include, but not be limited to, recovery of all costs on an indemnity basis, including reasonable administrative and legal costs, resulting from the breach.
7.4.8. Notification of law enforcement authorities, regulators, network providers or other relevant third parties where we feel this is necessary.
7.5. We exclude liability for actions taken in response to breaches of this acceptable use policy.
7.6. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
8.1. You are responsible for all use of your account, including use by your employees, contractors, customers, developers and any other authorised or unauthorised person who gains access to your account.
8.2. You are responsible for keeping passwords, control panel access, FTP access, SSH access, email accounts, CMS accounts and other login details secure.
8.3. You must notify us promptly if you believe your account, website, email, application or service has been compromised.
9.1. We may revise this acceptable use policy at any time by amending this page.
9.2. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you.
9.3. Your continued use of our services after any changes are published will mean that you accept the updated acceptable use policy.
Address: Dynamic Servers Limited, Unit 1 Oakfield, Bow, Crediton, Devon, EX17 6ER, United Kingdom
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